HEDC and Entities Complaints Procedures
HEDC is committed to fostering clear and consistent communication lines. Complaints regarding staff or service are dealt with by the following process:
- All complaints by non-employees regarding service or staff shall be referred to the manager directly responsible for the service or staff;
- In the case of a complaint against a manager, the complaint shall be referred to the General Manager;
- A complaint against the General Manager shall be referred to the COO;
- A complaint against the COO shall be referred to the General Manager.
In order to better serve our customers, HEDC is also welcome to constructive suggestions.
Suggestions and complaints can be emailed to email@example.com or dropped off at reception at the HEDC office.